Shipping policy
Shipping and Returns Policy
Processing Time
- Orders are typically processed within 1-3 business days.
- Orders placed on weekends or holidays will be processed on the next business day.
- You will receive a confirmation email once your order has been processed and shipped.
Shipping Timeframe
- Our standard shipping option guarantees delivery within 7-10 business days from the date of shipment.
- Shipping times may vary depending on your location and any unforeseen delays by the carrier.
Shipping Costs
- We strive to ensure your items arrive promptly and in perfect condition.
Tracking Your Order
- Once your order has shipped, you will receive a shipping confirmation email with a tracking number.
- You can track your order through the carrier's website using the provided tracking number.
Delivery Issues
- If you experience any issues with your delivery, please contact our customer service team at gabriellessilhouette@gmail.com.
- Please notify us within 48 hours of the estimated delivery date if your order has not arrived.
Returns and Exchanges
- If you need to return or exchange an item, please refer to our Returns and Exchanges Policy available on our website.
- Items must be returned in their original condition within 30 days of delivery.
Holidays and Weather Delays
- Please note that shipping times may be extended during holidays or due to severe weather conditions.
- We will notify you of any significant delays via email.
Thank you for your understanding and patience. If you have any questions or need further assistance, please do not hesitate to contact us.
Happy shopping!